Orders & Processing

Q: How long will it take to receive my order?

A: Each item is handmade with care. Processing times can vary. Once shipped, delivery times depend on the carrier and your location.

Q: Can I change or cancel my order after it’s placed?

A: Orders can only be changed or canceled within 24 hours of purchase. After that, I’ve likely started crafting your piece and cannot guarantee changes.

Shipping

Q: Do you ship internationally?

A: At this time, Minty Leaf Studio ships within the U.S. only. I’m working to be able to ship internationally!

Q: What if my package is lost in shipping?

A: If your order is confirmed lost by the carrier before delivery, you will receive a full refund or replacement. If a return package is lost after photo approval but before reaching us, a 50% partial refund will be issued.

Q: What if my item arrives damaged?

A: Don't hesitate to get in touch with me within 3 days of delivery with clear photos of the damaged item and packaging. Approved claims will be refunded or replaced at no cost to you.

Returns & Refunds

Q: How do I request a return?

A: Contact us within 7 days of delivery with clear photos of the item in its original condition. Once approved, you’ll have 14 days to ship it back.

Q: Can I get a refund if I wore or used the item?

A: No. Items must be returned in unused, undamaged condition. If an item is returned damaged or altered, no refund will be given.

Q: Are any items non-returnable?

A: Yes. Custom or personalized orders, digital downloads, and clearance/final sale items cannot be returned.

Custom Orders & Gifts

Q: Do you accept custom or personalized orders?

A: Yes! Please contact me directly with your request, and I’ll let you know what’s possible. Custom orders are final sale and non-refundable.

Q: Can I send an order as a gift?

A: Absolutely. Just add the recipient’s shipping address at checkout. Gift wrapping may be available — please check product options or contact me.

Other Questions

Q: Where can I reach you if I have more questions?

A: Email me at buymintyleaf@gmail.com or use the contact form on this website. I’ll get back to you as quickly as possible.